1-800-998-0774 info@hartmobility.com

General Assistance

At Hartmobility, we have a commitment to quality service, support and effective communication for all our customers. Indeed, we believe communication is the key to providing effective assistance for all our customers. As a result, we provide detailed instructions for all our quality products to ensure proper installation and optimum use. Instructions are provided via video as well as printed manuals easily accessible through our website.

For further assistance please contact us on:
Telephone: 1 800 998 0774
Email: support@hartmobility.com

FAQs

 

Q: How do I clean the product?
A: Cleaning is easy. Use a moist, soft cloth or sponge.

Q: What cleaning agents do you recommend?
A: We recommend CaviCide, Clorox, or any general purpose cleaning spray or wipe.

Q: Can I use bleach to clean the product?
A: Yes, any bleaching agent for domestic cleaning.

Q: How do I install the M-Rail?
A: Click here to download.

Q: How do I install the Arco-Rail?
A: Click here to download.

Q: How do I install the Toilevator?
A: Click here to download.

Q: How do I install the Easy Range?
A: Click here for more information.

 

 

 

Q: How do I install the Grab Bars?
A: Add Grab Bars installation instructions link.

 

Q: Is the product humidity and water-resistant?
A: Yes. All of our products withstand humidity and are water- resistant.

 

Q: What is your product warranty?
A: Click here for more information.

 

Q: What is your return policy?
A: Click here for more information.

 

Q: Do you ship internationally?
A: Yes, we do. Please inquire here: info@hartmobility.com

 

Q: How do I become a distributor?
A: Click here for more information.

 

Q: Where can I purchase your products?
A: Please inquire here: sales@hartmobility.com

 

Q: Where can I use your product?
A: Our products are designed to work in institutions such as hospital and long-term-care facilities as well as private home settings: bathroom, bedroom, living room, etc.

 

 

 

Installation Resources

If you require further assistance, please contact us.
Telephone:1 800 998 0774
Email: support@hartmobility.com

EasyRange 500

EasyRange 540

EasyRange 611, 620, & 630

Arcorail Installation Instructions

M-Rail Installation Instructions

Toilevator Installation Instructions

SG450 SafetyGlo or ER450 SafetyGrip

Installation Instructions SG450 or ER450

ER100 Bedside Balance Assist Rail

Installation Instructions–ER100

Return Policy

If for any reason, you are not satisfied with your purchase you can return it to Hartmobility within 30 days and you will be reimbursed for your order. We ask that you return the product to us in the same condition and with the same packaging that you received it. You are responsible for any costs incurred to return an item to us. A re-stocking charge may apply.

For full details:
Telephone:1 800 998 0774
Email: info@hartmobility.com

Damaged in Transit Policy

If for any reason, you discover your product has been damaged in transit, we will endeavor to take care of this for you as quickly as possible.

Although we realize that damage may not be seen until the order is unpacked after receipt, we do ask that where possible you assess the order before you sign and accept it noting any damage on the paperwork provided by the driver at the time of delivery.

For full details:
Telephone:1 800 998 0774
Email: info@hartmobility.com

Warranty

Product(s) are covered by a one year unlimited parts warranty. This warranty covers against defects in design and workmanship that could arise under normal circumstances.

Hartmobility Inc. does not assume any liability for damage resulting from improper or faulty installation; services provided by others; misuse or misapplication of the product(s).

This warranty will not cover any loss of use or damages that are caused by exceeding the recommended weight capacity from either a stationary weight or a force, or a total combined weight caused by a stationary weight and applied force together. Exceeding the recommended weight limits voids this and all implied or stated warranties.

Further – Hartmobility Inc. shall not be liable for any damages of any kind whatsoever; or for the costs of any corrective work, for repairs or modifications done without Hartmobility Inc.’s. prior written approval. In any case, the costs of any work approved in writing cannot exceed the purchase price of the product(s)

If you have any questions please contact Customer Care at info@hartmobility.com
www.hartmobility.com

The warranty does not cover normal wear and tear, misuse, extreme use or abuse. Also not covered are theft, vandalism or any defect or deficiency that results from the following:

  • Alterations; improper storage, handling, use, or maintenance; or any extraordinary use of the product(s) in a way other than as designed by Hartmobilty Inc.
  • Failure to follow Hartmobility Inc. written Instructions
  • Using or combining the product(s) with parts or accessories, other than those provided or recommended by Hartmobility Inc.
  • Vandalism, accidents, acts of nature or any cause external to and beyond the control of Hartmobility Inc.