With our simple returns process, you can shop with Hartmobility Inc. worry-free.

Hartmobility Return Policy

Purchases from Hartmobility Inc. are eligible for return within 30 days of delivery (excluding clearance items). Upon arrival, returned items will be inspected to ensure all original parts and/or pieces are included in the return. Once the item has been inspected, the customer will receive a full refund for the purchase amount. No returns are accepted after 30 days of delivery.

Return Shipping

Hartmobility Inc. will pay return shipping in cases of defective product and/or mis-shipment. In all other cases, the customer is responsible for return shipping.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

How to Initiate a Return

To initiate a return within 30 days of delivery, please contact our customer service team between 8:00 a.m. to 5:00 p.m. EST at 1-800-998-0774 Ext 3 or by email at [email protected]

Need help?

Contact us at {email} for questions related to refunds and returns.